FAQs

FAQs

ABOUT H2Only
Is H2Only imported?
No, it is locally produced.
Where does our water come from?

The source of our water varies constantly depending on certain parameters. Water is legally sourced from municipal supplies,  rainwater wells, from underground springs or a mixture of these. Ultimately, the source of our water is not as relevant as our treatment process which is what really makes our water H2Only.

How do we treat it?

The treatment process includes depth filtration, carbon filtration, reverse osmosis and sterilisation with UV irradiation and ozonation.

What minerals are in it and what has been removed?

H2Only’s mineral content is negligible – we do not add anything to our purified water, as we believe that these minerals do not contribute towards our normal, healthy bodily functions. The result of our purification process is to bring you a purer water which is easy on the body and non-aggressive in its qualities.

Is our water distilled?

No, our treatment does not include distillation.

Is filtering water through household filters just as good?

Filtration will only stop particles like dust and rust and whatever is visible to the human eye. There are various dissolved solids in tap or household well water that are invisible but quite harmful which are not removed by household filters.

Is water still healthy if we remove minerals?

Water is far healthier when we remove minerals as this allows it to be used more efficiently by our bodies. See what the American Medical Association states on our home page.

What are the different sizes of bottles?

We currently produce H2Only in 19 litre and 12 litre polycarbonate bottles which we deliver to your point of use at no extra charge. We also supply a 5 litre PET bottle and 2 litre six-pack to numerous supermarkets and convenience stores.

What other products do you supply?

Click on Other Beverages

 

ABOUT SALES AND DELIVERIES

What telephone numbers can we contact you on?

You can contact us on 21 420420 between 08:00 and 16:00 Monday to Friday or leave orders 24 hours a day on our answering machines connected to 21 420420. You can also order on care@islandbeverages.com or make use of our online ordering system.

Until what time can we place an order to receive it on the next delivery?

Until 16:00.

What is the cost of H2Only?

Click here for our price list

Do you charge for delivery?

No. Deliveries are free of charge however minimum ordering quantities may apply depending on location.

What are your delivery times?

8am to 4pm

Do you take water upstairs when there is no lift?

Yes we deliver to your dispenser, to your door if you’re not in, or to wherever is convenient for you.

Do we deliver on Saturdays?

We do not currently provide a Saturday Delivery Service to all localities. Please call us for more information.

What is a deposit?

A one time deposit is charged on our bottles and coolers but these are refundable to your account in the form of a credit note once items are returned or in the form of a cheque once your account has been closed.

Where do you deliver to?

Malta, Gozo and Comino – although we have also delivered to Pozzallo, Sicily on occasion!

Is there a minimum ordering quantity?

Yes a minimum of two bottles (19Ltr or 12Ltr )per delivery in most locations on Malta and Gozo however in certain locations a minimum of 5 bottles may apply. PET minimum order is 20 SKU.

Can I pay for my orders using Bank Transfer?

Yes, you can pay directly into our bank account using your Island Beverages account number as the payment reference using the following details:

Account Name : Island Beverages Co Ltd
Account Number : 11202865032
Bank Name : Bank of Valletta
IBAN Number : MT28VALL22013000000011202865032
Swift Code : VALLMTMT

 

ABOUT OUR DISPENSERS AND ACCESSORIES

What are room temperature dispensers made of?

The dispensers are made from the finest food grade porcelain.

How big are your stands?

They occupy a 45cm x 45cm footprint and are around 90 cm high

What size are your coolers?

They vary depending on the model but the stand up coolers are approximately 33cm wide x 33cm deep and 96cm high

Do coolers waste a lot of electricity?

An ambient and cold cooler consumes anything from 68 watts to 100 watts depending on the model. A hot and cold cooler consumes around 500 watts. However all coolers are thermostatically controlled and as such stop consuming electricity when the desired water temperature is reached thus giving a mean consumption of no more than a small light bulb.

What are the temperatures of water coming from your coolers?

In most of our cooler models, temperatures may be regulated but in general, our hot is around 90 deg C and cold around 8 deg C.

 

Terms & Condition of Sale:

 

Definition – ‘The Company’ means Island Beverages Company Limited and ‘Customer’ means any natural or legal person who places an order for Products in terms of these conditions of sale;

‘Products’ shall mean water, soft-drinks, spirits, beverages and other products and services supplied or sold by the Company

Applicability – These terms and conditions shall apply to all transactions for the purchase of Products from the Company whether such purchases are concluded at the Company’s premises, through sales representatives, online or by means of any other method of distance selling. These terms represent the complete Agreement between the Company and the Customer. Except for terms implied by applicable legislation, the Company does not offer or agree to any conditions, warranties, guarantees or representations relating to the quality, description or performance characteristics of the Products other than those set out in these terms;

The Customer’s signature on the Order form, Invoice or Delivery Note or the Customer’s acceptance of the Products will signify his/her acceptance of all these Terms and Conditions of Sale. No variation to these Conditions shall be binding unless agreed in writing between the Parties and no waiver by The Company of any breach of the contract by The Customer shall be considered as a waiver of any subsequent breach of the same or any other provision.

Acceptance – All orders placed by the Customer are subject to acceptance by the Company, and the Company reserves the right to accept or reject any orders in whole or in part.

Payment Terms – All invoices are payable upon delivery of the Products to the Customer. Invoices issued on credit terms however, are due and payable 30 days from the date of invoice. No discounts apply on credit terms unless expressly stated in the invoice itself.

Invoices remaining unpaid after their due date in terms of the preceding paragraphs, will be subject to interest charge of 8% per annum (or the maximum rate allowed in Malta, if lower) from their due date until paid. Customer will pay all costs and expenses of collection of overdue accounts, including legal fees.

Each invoice shall be considered a separate and independent transaction, and payment therefore shall be made accordingly. (If delivery is delayed by the Customer, the Company has the right to issue invoice on the date it is prepared to make delivery.)

Products held for Customer shall be at the risk and expense of Customer.

Liability – The Company shall not be held liable for any damages including anticipated loss of profit or revenue, loss of time, cost of capital, cost of substitute goods, services or replacements, or other loss incurred by the Customer in connection with the purchase of the Products including any loss or damage arising out of, connected with, or resulting from the manufacture, sale, delivery, resale, repair, replacement, use or performance of any of the Products.

The Company shall likewise not be held liable for any injury or damage to person or property arising from any handling or installation of any dispenser, refrigeration unit or other apparatus, from overheating or general malfunction of the said units.

The Customer shall be liable for any damage caused to dispensers and/or refrigeration units provided on lease or under any other title by the Company.

Maintenance – Dispensers and refrigeration units require regular maintenance, which shall be done at the sole expense of the Customer.

The price of dispensers and refrigeration units damaged due to lack of proper maintenance procedures, including deposits thereon, shall in no circumstance be reimbursed by the Company.

Dispute Resolution and Applicable Law – Any dispute arising out of or in connection with this contract, any Invoice or other form of purchase order placed by the Customer with the Company with respect to the provision of Products shall be referred to arbitration at the Malta Arbitration Centre in accordance with Part IV of the Arbitration Act (Cap. 386 of the Laws of Malta).

The number of arbitrators shall be one (1).

The law applicable to this contract shall be the Law of Malta.